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Customer experience is the entirety of all the interactions a customer or potential customer has with your company. Delivering a superior customer experience has become table stakes for brands today.<\/p>\n

But providing exceptional CX requires keeping up with customers rapidly changing needs and preferences. Bookmark this page to keep up with the latest customer experience trends, news and best practices. Topics include:<\/p>\n

    \n
  1. Customer experience in the metaverse<\/li>\n
  2. How to build customer loyalty<\/li>\n
  3. Personalization<\/li>\n
  4. Industry CX, such as airlines<\/li>\n
  5. The role of customer data management in your CX strategy<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","headline":"Unified commerce benefits: Powering retail renewal and marketplace AI","url":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","datePublished":"2025-08-12","dateModified":"2025-12-19","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/#Person","name":"Amanda 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