{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/sales-general\/#CollectionPage","headline":"Sales Category","description":"

Everything you need to keep up with the fast-changing world of sales is here in our expert archive. Topics include:<\/p>\n

    \n
  1. B2b sales trends<\/li>\n
  2. Digital selling and collaboration tools<\/li>\n
  3. Contextual selling<\/li>\n
  4. Sales process automation<\/li>\n
  5. Tips for sales success<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/sales\/sales-general\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/30\/business-suites-agentic-ai-put-the-perfect-store-within-reach\/","headline":"Business suites, agentic AI put the perfect store within reach","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/30\/business-suites-agentic-ai-put-the-perfect-store-within-reach\/","datePublished":"2025-09-30","dateModified":"2025-09-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/30\/business-suites-agentic-ai-put-the-perfect-store-within-reach\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/tiran-avdar\/#Person","name":"Tiran Avdar","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/tiran-avdar\/","identifier":904,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c0dfd7542f6b8ae0cf7302f50c966fbbaa6014eece65796f932b0d5efc81509a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c0dfd7542f6b8ae0cf7302f50c966fbbaa6014eece65796f932b0d5efc81509a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/AI-in-trade-promotion-management_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/AI-in-trade-promotion-management_FTR.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Sales","Consumer Products","CPG | Consumer Packaged Goods","CPG Trends","Retail Execution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/29\/b2b-kaufprozess-der-erfolg-hangt-davon-ab-dass-man-genau-dann-zur-stelle-ist-wenn-digital-orientierte-kaufer-einen-menschlichen-kontakt-brauchen\/","headline":"B2B-Kaufprozess: Der Erfolg h\u00e4ngt davon ab, dass man genau dann zur Stelle ist, wenn digital orientierte K\u00e4ufer einen menschlichen Kontakt brauchen","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/29\/b2b-kaufprozess-der-erfolg-hangt-davon-ab-dass-man-genau-dann-zur-stelle-ist-wenn-digital-orientierte-kaufer-einen-menschlichen-kontakt-brauchen\/","datePublished":"2025-09-29","dateModified":"2025-09-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/29\/b2b-kaufprozess-der-erfolg-hangt-davon-ab-dass-man-genau-dann-zur-stelle-ist-wenn-digital-orientierte-kaufer-einen-menschlichen-kontakt-brauchen\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nikola-pavlovic\/#Person","name":"Nikola Pavlovic","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nikola-pavlovic\/","identifier":902,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/aa0f37a4eda2488973d87d773803728f5016a470a47614be2a3cd117214a57a2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/aa0f37a4eda2488973d87d773803728f5016a470a47614be2a3cd117214a57a2?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/B2B-buying-journey_FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/B2B-buying-journey_FTR-1.jpg","height":375,"width":1200},"keywords":["B2B Buyers","B2B Commerce","B2B Sales","Netconomy","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/22\/b2b-buying-journey-human-touch\/","headline":"B2B buying journey: Success depends on meeting the moments when digital-first buyers need a human touch","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/22\/b2b-buying-journey-human-touch\/","datePublished":"2025-09-22","dateModified":"2025-09-21","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/22\/b2b-buying-journey-human-touch\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nikola-pavlovic\/#Person","name":"Nikola Pavlovic","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nikola-pavlovic\/","identifier":902,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/aa0f37a4eda2488973d87d773803728f5016a470a47614be2a3cd117214a57a2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/aa0f37a4eda2488973d87d773803728f5016a470a47614be2a3cd117214a57a2?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/B2B-buying-journey_FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/B2B-buying-journey_FTR-1.jpg","height":375,"width":1200},"keywords":["B2B","B2B Buyers","B2B Commerce","B2B Sales","Digital Commerce","Netconomy","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/18\/pricing-in-pulp-and-paper-industry\/","headline":"Pricing in pulp and paper industry: Do you know what your paper is worth?","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/18\/pricing-in-pulp-and-paper-industry\/","datePublished":"2025-09-18","dateModified":"2025-10-22","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/18\/pricing-in-pulp-and-paper-industry\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kai-aldinger\/#Person","name":"Kai Aldinger","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kai-aldinger\/","identifier":725,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4ecb2081d4db07c6307ef92dbdf3a1366275feb9c4f6e704b4a857692d2d9c50?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4ecb2081d4db07c6307ef92dbdf3a1366275feb9c4f6e704b4a857692d2d9c50?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/12\/value-based-pricing-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/12\/value-based-pricing-FTR-1.jpg","height":375,"width":1200},"keywords":["B2B Industries","Dynamic Pricing","Pricing","SAP"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/05\/ai-agent-pricing\/","headline":"AI agent pricing: Faster, smarter decision making for margin growth","url":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/05\/ai-agent-pricing\/","datePublished":"2025-08-05","dateModified":"2025-08-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/05\/ai-agent-pricing\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/garth-hoff\/#Person","name":"Garth Hoff","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/garth-hoff\/","identifier":770,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/91e72e25e9adc58cebb38782e5e0b98886fbf31b751465f9b6c74671a3ab8b69?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/91e72e25e9adc58cebb38782e5e0b98886fbf31b751465f9b6c74671a3ab8b69?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/AI-in-trade-promotion-management_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/AI-in-trade-promotion-management_FTR.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Dynamic Pricing","Pricefx","Pricing","SAP Commerce Cloud","SAP Partners","SAP Sales Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","headline":"Strike a pose: SAP Sales Cloud scores top ranks in G2 Summer 2025 Grid Reports","url":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","datePublished":"2025-07-01","dateModified":"2025-06-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/07\/G2-Summer-2025-Rankings.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/07\/G2-Summer-2025-Rankings.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","SAP Customer Experience","SAP Sales Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/13\/distributors-value-selling-support-from-manufacturers\/","headline":"Distributors need value selling support from manufacturers NOW","url":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/13\/distributors-value-selling-support-from-manufacturers\/","datePublished":"2025-05-13","dateModified":"2025-05-14","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/13\/distributors-value-selling-support-from-manufacturers\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/stephan-liozu\/#Person","name":"Stephan Liozu","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/stephan-liozu\/","identifier":885,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/b9cd355150c69f0891c02aaf3906ed2788eea89562b0fe5c5b6bf0021123a0a7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b9cd355150c69f0891c02aaf3906ed2788eea89562b0fe5c5b6bf0021123a0a7?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/03\/cost-recovery-wholesale-distribution_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/03\/cost-recovery-wholesale-distribution_FTR.jpeg","height":375,"width":1200},"keywords":["B2B Sales","Distribution","Distributors","Guided Selling","Manufacturing","Manufacturing and Distribution","Pricing","Sales Success","Sales Training","SAP Partners","Wholesale Distribution","Wholesale Distribution Trends","Zilliant"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/08\/how-sales-ai-helps-in-tough-markets\/","headline":"How sales AI helps organizations get ahead despite shifting markets","url":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/08\/how-sales-ai-helps-in-tough-markets\/","datePublished":"2025-05-08","dateModified":"2025-05-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/08\/how-sales-ai-helps-in-tough-markets\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/grant-smith\/#Person","name":"Grant Smith","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/grant-smith\/","identifier":307,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/410a6ed4b1bf9318b153b5db16d0a11f6e71495022a98ead8a1fa1f87e98b3a9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/410a6ed4b1bf9318b153b5db16d0a11f6e71495022a98ead8a1fa1f87e98b3a9?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/05\/sales-AI-tough-market-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/05\/sales-AI-tough-market-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Sales","B2B Sales","Generative AI","Intelligent Sales","Sales","Sales Automation Software","Sales Forecasting","Sales Process","Sales Reps","Sales Success"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","headline":"G2 Spring 2025 Reports: SAP Sales Cloud and Emarsys ranked as leaders","url":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","datePublished":"2025-04-04","dateModified":"2025-04-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/10\/User-Generated-content_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/10\/User-Generated-content_FTR.jpg","height":375,"width":1200},"keywords":["B2B Sales","CRM | Customer Relationship Management","Marketing","Marketing Automation","Sales","SAP Emarsys","SAP Sales Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/06\/what-is-agentic-ai-definition-benefits-examples\/","headline":"Agentic AI in CX: Definition, benefits, and examples of AI agents for today and the future","url":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/06\/what-is-agentic-ai-definition-benefits-examples\/","datePublished":"2025-03-06","dateModified":"2025-09-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/06\/what-is-agentic-ai-definition-benefits-examples\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/#Person","name":"Steven Spears","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/","identifier":599,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/agentic-AI_AI-agents_FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/agentic-AI_AI-agents_FTR-2.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Customer Service","AI In Sales","Customer Experience","Customer Experience | CX","Customer Service","ERP | Enterprise Resource Planning","Generative AI","Intelligent Enterprise","Intelligent Sales","Sales"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},"B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/commerce-general\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},"Commerce Cloud",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/crm\/","name":"CRM","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management","http:\/\/www.wikidata.org\/entity\/Q485643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-data\/","name":"Customer Data","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_data","http:\/\/www.wikidata.org\/entity\/Q56278300"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Customer Journey",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},"ERP",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/intelligent-enterprise\/","name":"Intelligent Enterprise","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Intelligent_enterprise","http:\/\/www.wikidata.org\/entity\/Q6044119"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/sales-general\/","name":"Sales","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sales","http:\/\/www.wikidata.org\/entity\/Q194189"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/service-general\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}]}