[[{"@context":"http:\/\/schema.org","@type":"BlogPosting","name":"What is customer service in 2024: Definition, types, benefits, stats","headline":"What is customer service in 2024: Definition, types, benefits, stats","url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","about":["https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#About",{"@type":"Thing","name":"customer service representative (Q5196476)","@id":"https:\/\/www.wikidata.org\/wiki\/Q5196476#Thing"},{"@type":"Thing","name":"customer service (Q1060653)","@id":"https:\/\/www.wikidata.org\/wiki\/Q1060653#Thing"},{"@type":"Thing","name":"call center (Q476796)","@id":"https:\/\/www.wikidata.org\/wiki\/Q476796#Thing"},{"@type":"Thing","name":"customer satisfaction (Q999278)","@id":"https:\/\/www.wikidata.org\/wiki\/Q999278#Thing"},{"@type":"Thing","name":"Call centre","@id":"https:\/\/en.wikipedia.org\/wiki\/Call_centre#Thing"},{"@type":"Thing","name":"Customer support","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_support#Thing"},{"@type":"Thing","name":"Customer experience","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_experience"},{"@type":"Thing","name":"customer experience (Q984142)","@id":"http:\/\/www.wikidata.org\/entity\/Q984142#Thing"},{"@type":"Thing","name":"Customer Relationship Management","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management"},{"@type":"Thing","name":"Customer service","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"}],"datePublished":"2021-08-02","dateModified":"2025-04-03","description":"Uncover the essence of customer service in 2024. Discover how to enhance customer satisfaction, drive loyalty, and boost your business success.","video":{"@type":"VideoObject","regionsAllowed":{"@type":"Place","url":"https:\/\/en.wikipedia.org\/wiki\/Earth","name":"Pan-Global","map":"https:\/\/en.wikipedia.org\/wiki\/World_map","@id":"https:\/\/en.wikipedia.org\/wiki\/Earth#Place"},"name":"SAP Service Cloud","description":"In today's \"digital-first\" economy, to manage value delivery over the course of the customer lifecycle, sales and service must be able to efficiently exchange detailed information about each customer and gain insights from their interactions with all customers. SAP Service Cloud solutions give sales and service professionals access to the same information, enabling them to better understand customers, collaborate, and provide outstanding experiences across all touchpoints. Find more: http:\/\/sap.to\/6054H5NRp","about":[{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"},{"@type":"Thing","name":"Software","@id":"https:\/\/en.wikipedia.org\/wiki\/Software"},{"@type":"Thing","name":"Software","@id":"https:\/\/www.wikidata.org\/wiki\/Q7397"},{"@type":"Thing","name":"customer service","@id":"https:\/\/www.wikidata.org\/wiki\/Q1060653"}],"duration":"P0Y0M0DT0H1M18S","contentUrl":"https:\/\/youtu.be\/gaOiDn2M6Pk","thumbnailUrl":"https:\/\/i.ytimg.com\/vi\/gaOiDn2M6Pk\/sddefault.jpg","uploadDate":"2021-02-10","embedUrl":"https:\/\/www.youtube.com\/embed\/gaOiDn2M6Pk","expires":"2035-12-31","interactionStatistic":"1","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#VideoObject"},"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/customer-service-across-platform_1200x375.jpg","height":[375,"375"],"width":[1200,"1200"],"@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/customer-service-across-platform_1200x375.jpg"},"subjectOf":{"@type":"FAQPage","url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","name":"What is customer service: Definition, types, benefits, stats","about":[{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"},{"@id":"https:\/\/www.wikidata.org\/wiki\/Q1060653"},"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#About"],"mainEntity":[{"@type":"Question","name":"What is customer service?","acceptedAnswer":{"@type":"Answer","text":"Customer service encompasses the support and assistance a company provides to individuals before, during, and after they purchase or use its products or services. This includes addressing inquiries, resolving issues, and ensuring that customers have a seamless and positive experience with the brand. Effective customer service is integral to fostering customer satisfaction and loyalty, as it directly influences perceptions of the company and its offerings. By prioritizing customer needs and delivering consistent, high-quality support across various channels\u2014such as phone, email, social media, and in-person interactions\u2014businesses can differentiate themselves in a competitive marketplace and build lasting relationships with their customers.","name":"What is customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question1"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"In a digital-first economy, customer service is at the heart of the customer experience, which is critical to customer retention. To avoid churn, sales and service must be able to work together in real-time \u2013 and efficiently (and securely) share customer insights to meet rising expectations. Consider this: A PwC study found that 32% of customers will walk away from a brand they love after just one poor experience. On the flip side, companies that consistently deliver great service can see revenue increases of 20% or more. In short, good service isn\u2019t just a nice-to-have \u2014 it\u2019s a business imperative.","name":"Why is Customer Service important?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer2"},"name":"Why is Customer Service important?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question2"},{"@type":"Question","name":"What\u2019s the difference between customer service vs. customer support vs. customer aftercare?","acceptedAnswer":{"@type":"Answer","text":"

There's quite a lot of overlap with what these terms mean. All are essential to customer experience, but it's important to know the differences.<\/p>

Customer service<\/strong> is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - from pre-sales interactions, through the buying journey, and into post-sales support.<\/p>

Customer support<\/strong> typically refers to more technical or product-related help that occurs after a purchase - think installation, troubleshooting, and answering how-to questions. It's focused on problem resolution and ensuring customers can effectively use what they've bought.<\/p>

Customer aftercare<\/strong>, or customer care<\/strong>, extends beyond technical support. It's about nurturing the relationship post-purchase. This includes follow-up communication, satisfaction surveys, loyalty programs, and proactive outreach - all designed to keep customers happy and engaged.<\/p>","name":"What\u2019s the difference between customer service vs. customer support vs. customer aftercare?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question3"},{"@type":"Question","name":"What are the types of customer service?","acceptedAnswer":{"@type":"Answer","name":"What are the types of customer service?","text":"

Here are some of the most common types of customer service:<\/p>

  1. Social media:<\/strong> Responding to questions, requests, and complaints on platforms like X, Facebook, and Instagram. Social channels offer immediacy and public visibility - making them a crucial part of your customer service strategy.<\/li>
  2. Chatbots:<\/strong> These AI-powered tools handle FAQs and basic inquiries 24\/7, offering quick resolutions or routing customers to human agents when needed. They're a cost-effective way to scale support.<\/li>
  3. Self-service:<\/strong> Empowering customers to find answers on their own through FAQ pages, knowledge bases, video tutorials, or community forums. According to Gartner, 38% of Gen Z and millennial customers will abandon a service issue if it can't be solved via self-service.<\/li>
  4. SMS\/mobile:<\/strong> Increasingly popular with younger generations, this includes order updates, delivery confirmations, and two-way support via text.<\/li>
  5. Phone:<\/strong> While no longer the dominant method, many customers still prefer talking to a human. Interactive Voice Response (IVR) and AI-driven routing help streamline calls and reduce wait times.<\/li>
  6. Email support:<\/strong> Offers customers a clear way to explain complex issues and get documented responses. It may be slower, but remains a widely used option.<\/li>
  7. In-person (traditional, in-store): <\/strong>For certain products and industries, on-site support remains critical - enabling face-to-face interaction and relationship building.<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer4"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question4"},{"@type":"Question","name":"key elements of great customer service","acceptedAnswer":{"@type":"Answer","name":"key elements of great customer service","text":"

    The key elements of great customer service include:<\/p>

    1. Easy access:<\/strong> be easily available to customers, and become accessible through various channels.<\/li>
    2. Empathy:<\/strong> prioritize customer needs ahead of the those for the business, i.e. profit.<\/li>
    3. Clarity in communication:<\/strong> first, understand the customer's goals and roadblocks, then be clear and concise in communicating with customers to resolve issues.<\/li>
    4. Professionalism:<\/strong> adhere to high ethical and professional standards by displaying a courteous and helpful attitude at all times when interacting with customers.<\/li>
    5. Personalized attention:<\/strong> deliver personalized customer service experience by ensuring the business prioritizes quality over quantity.<\/li>
    6. Adaptability:<\/strong> be flexible and responsive by willing to accommodate changing customer needs<\/li>
    7. Speed & efficiency:<\/strong> find solutions to customer issues quickly and efficiently with genuine interest and enthusiasm.<\/li>
    8. Technical competence:<\/strong> the quality of information received and whether questions were answered correctly with sufficient details and in a satisfactory manner.<\/li>
    9. Continuous improvement:<\/strong> commit to continuously improving customer service delivery and customer experience through product, service, or process improvements based on customer feedback.<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer5"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question5"},{"@type":"Question","name":"What are the top benefits of customer service","acceptedAnswer":{"@type":"Answer","text":"

      A business benefits in many ways when it provides excellent service:<\/p>

      1. Customer loyalty.<\/strong> When customers have a good service experience, they're more likely to stick with a brand. Get it right, customers will keep coming back for more. But there's little margin for error. A global study by PwC found that 32% of consumers will leave a brand after just one bad experience.<\/li>
      2. Brand ambassadors.<\/strong> Loyal customers are likely to tell others about their good experiences with a brand. This word-of-mouth advertising is priceless, especially in today's world of social media, which can quickly amplify that goodwill. Of course, consumers also are quick to take to a social platform to share a bad experience, ramping up the pressure on brands to get service right.<\/li>
      3. Increased sales.<\/strong> Experience is a key differentiator. According to PwC, 73% of consumers say the service a company provides is a deciding factor in their purchasing decision. Many are willing to pay more for a better experience.<\/li>
      4. Upsell and cross-sell opportunities.<\/strong> When customer service reps have a full view of the customer - their needs, history, and preferences - they're in a strong position to recommend relevant products or services that add value.<\/li>
      5. Competitive edge.<\/strong> In crowded markets, customer service can be the differentiator. Brands that deliver standout service consistently win more market share.<\/li>
      6. Boost the bottom line.<\/strong> Companies that listen to customers, act on feedback, and improve their offerings accordingly tend to grow faster. Research shows that strong service can drive sales increases of 20% or more.<\/li> <\/ol>","name":"What are the top benefits of customer service","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer7"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question7"},{"@type":"Question","name":"Is customer service important?","acceptedAnswer":{"@type":"Answer","name":"Is customer service important?","text":"Without a doubt! Customer service is the foundation of any thriving business. It\u2019s what sets you apart from your competition and creates a memorable experience for your customers. Whether it\u2019s through face-to-face interactions, phone calls, emails, or chatbots, providing top-notch customer service is essential for building strong relationships with customers and keeping them coming back for more. Don\u2019t underestimate the value of a positive customer experience \u2013 it\u2019s the key to building a loyal customer base and driving business growth.","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer8"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question8"},{"@type":"Question","name":"How can I improve my customer service skills?","acceptedAnswer":{"@type":"Answer","name":"How can I improve my customer service skills?","text":"

        If you're looking to take your customer service skills to the next level in a customer-facing role, here are a few tips to get you started:<\/p>

        • Be an active listener: Pay close attention to what your customers are saying and show that you're engaged in the conversation.<\/li>
        • Show empathy: Put yourself in your customers’ shoes and understand their perspective.<\/li>
        • Communicate clearly and effectively: Make sure your customers understand what you're saying and that they have all the information they need.<\/li>
        • Stay calm under pressure: Customers come to you with a problem, so it's important to remain calm and professional, even in challenging situations.<\/li>
        • Learn continuously: Stay up-to-date on industry developments and best practices, and always be willing to learn and improve.<\/li> <\/ul>

          By following these tips, you'll be well on your way to delivering outstanding customer service and building strong, long-lasting relationships with your customers.<\/p>","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer9"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question9"},{"@type":"Question","name":"How can I measure customer service success?","acceptedAnswer":{"@type":"Answer","name":"How can I measure customer service success?","text":"

          If you want to know whether your customer service is a success, you need to measure the right metrics. Here are a few key ones to keep an eye on:<\/p>

          • Customer satisfaction: Use surveys and other feedback mechanisms to gauge how satisfied your customers are with your customer service.<\/li>
          • First call resolution rate: This metric measures the percentage of customer issues that are resolved on the first call and is a good indicator of the efficiency and effectiveness of your customer service.<\/li>
          • Net Promoter Score (NPS): This metric measures how likely customers are to recommend your business to others and is a good indicator of customer loyalty.<\/li>
          • Average handle time: The average amount of time it takes to resolve a customer issue is a good indicator of the efficiency of your customer service.<\/li>
          • Customer retention rate: The percentage of customers who continue to do business with you is a good indicator of the overall success of your customer service.<\/li> <\/ul>

            By tracking these metrics and continuously improving your customer service, you’ll be able to deliver outstanding customer service and drive business success.<\/p>","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer11"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question11"},{"@type":"Question","name":"What are key customer service job skills that service reps need?","acceptedAnswer":{"@type":"Answer","text":"

            12 key customer service job skills and how to develop them:<\/p>

            1. Empathy and emotional intelligence:<\/strong> Empathy is the ability to understand and share the feelings of others, and emotional intelligence involves recognizing and managing one's own emotions as well as those of others. These skills help agents connect with customers on an emotional level and handle difficult situations with care. Practice active listening and try to understand the perspective of others. Take time to reflect on your emotions and how they impact your interactions with customers.<\/li>
            2. Clear communication skills:<\/strong> Clear and concise communication, both verbal and nonverbal, is essential in customer service, as it ensures that customers receive accurate and complete information. Use clear and simple language, and avoid jargon or technical terms that may confuse customers. Use body language to convey empathy and interest in what customers are saying.<\/li>
            3. Problem-solving and critical thinking skills:<\/strong> These skills are important in identifying and resolving customer issues effectively and efficiently. Customer service reps must be able to analyze problems, gather information, and evaluate different solutions. Practice gathering and analyzing information, and evaluate the pros and cons of different solutions. Brainstorm with others to generate creative solutions to customer problems.<\/li>
            4. Patience and compassion:<\/strong> In customer service, dealing with difficult or irate customers is common. Patience and compassion enable customer service agents to remain calm in these situations, which can help defuse tension and resolve issues more effectively. Practice deep breathing and mindfulness techniques, and try to put yourself in the customer’s shoes and empathize with their frustrations.<\/li>
            5. Attention to detail:<\/strong> Paying close attention to details is crucial in ensuring that customers receive accurate and complete information. This includes details such as order numbers, delivery dates, and product specifications. Check and double-check your work. Develop checklists to ensure that key details are not overlooked.<\/li>
            6. Continuous learning and improvement:<\/strong> With change the only constant, service agents must stay up-to-date with product knowledge, industry trends, and new technologies to provide the best service possible. Attend training sessions, read industry publications, and seek feedback from customers. Set personal goals for improvement, and seek opportunities for growth and development within your organization.<\/li>
            7. Sales skills:<\/strong> While not always required in every customer service role, having sales skills can be beneficial in upselling and cross-selling products or services. Be knowledgeable about your products or services, and develop persuasive communication skills.<\/li>
            8. Technical skills:<\/strong> In a world that is increasingly dependent on technology, customer service representatives must have a basic understanding of relevant software and systems. Seek training and certification programs in relevant software and systems. Stay informed about new technologies and their potential impact on the industry.<\/li>
            9. Multitasking:<\/strong> In customer service, it’s common to handle multiple tasks simultaneously, such as answering phone calls while responding to emails. Use tools such as to-do lists and productivity apps to stay organized and focused.<\/li>
            10. Cultural competence:<\/strong> With the increasing globalization of business, service agents must be able to interact effectively with people from different cultures and backgrounds. Seek training and education about different cultures and customs. Practice active listening and empathy, and be willing to adapt communication styles to suit different cultural norms.<\/li>
            11. Personalization:<\/strong> Providing personalized experiences to customers is becoming increasingly important. It involves understanding individual customer preferences and tailoring interactions to meet their unique needs. Companies should supply reps with data that enables them to deliver personalized experiences that demonstrate a deep understanding of their needs.<\/li> <\/ol>","name":"What are key customer service job skills that service reps need?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer12"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question12"},{"@type":"Question","name":"What are the latest trends in customer service?","acceptedAnswer":{"@type":"Answer","name":"What are the latest trends in customer service?","text":"

              Customer service practices are evolving rapidly, especially with the integration of advanced technologies like generative AI. Meeting customer expectations has never been more crucial. Here are the top trends transforming the landscape in 2024 and beyond:<\/p>

              1. AI-Powered support:<\/strong> Generative AI and chatbots are streamlining customer interactions, providing instant responses, and allowing human agents to focus on complex issues. AI tools also help agents find answers faster and personalize customer experiences.<\/li>
              2. Personalized experiences:<\/strong> Customers expect tailored interactions based on their preferences and history. Companies are using data analytics to deliver hyper-personalized recommendations, enhancing satisfaction and loyalty.<\/li>
              3. Omnichannel support:<\/strong> Seamless customer service across multiple channels - phone, email, chat, social media, and messaging apps - is now standard. Customers want consistent and integrated experiences regardless of the platform.<\/li>
              4. Proactive and predictive support:<\/strong> Businesses are using predictive analytics to anticipate customer needs and address issues before they arise, improving trust and reducing friction.<\/li>
              5. Empathy and emotional intelligence:<\/strong> Despite the rise of AI, human connection remains crucial. Training agents in emotional intelligence helps build stronger relationships and provides a more empathetic service.<\/li>
              6. Data privacy and transparency:<\/strong> With increasing concerns over data security, companies are prioritizing transparent data practices to build trust and ensure customer data is protected.<\/li>
              7. Enhanced self-service:<\/strong> Consumers prefer resolving issues independently using comprehensive self-service options like detailed FAQs, knowledge bases, and AI-driven tools.<\/li>
              8. Agility with service delivery:<\/strong> The ability to quickly adapt to changes and unexpected challenges is essential. Agile customer service strategies and technologies help businesses stay resilient and responsive.<\/li>
              9. Integration and collaboration:<\/strong> Breaking down silos within organizations and integrating customer service with other business systems provides a 360-degree view of customers, enabling more effective and personalized support.<\/li>
              10. Messaging apps:<\/strong> The popularity of messaging apps like WhatsApp and Facebook Messenger is growing, offering convenient and immediate support channels for customers.<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer13"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question13"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If a customer contacts a company via one channel \u2013 say a chatbot \u2013 but also calls about the same issue, the conversation should carry across channels.\u00a0That's the essence of omnichannel: a unified experience that feels connected, not disjointed.\u00a0Many companies offer multi-channel support \u2014 meaning they\u2019re accessible through various platforms. But true omnichannel service goes further. It integrates those channels on the back end, giving service agents a single view of the customer and the context they need to respond effectively.","name":"What is omnichannel customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Answer14"},"name":"What is omnichannel customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Question14"}],"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#FAQPage"},"mainEntityOfPage":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/"},"author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","height":["96",96],"width":["96",96],"@id":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","name":"Marcia Savage","identifier":298,"@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/"},{"@context":"http:\/\/schema.org","@type":"SpeakableSpecification","name":"What is customer service?","cssSelector":"#what-is-customer-service","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#SpeakableSpecification"},{"@context":"http:\/\/schema.org","@type":"Thing","name":"What are the latest trends in customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#Thing"},{"@context":"http:\/\/schema.org","@type":"WebPage","about":["http:\/\/www.wikidata.org\/entity\/Q1060653","https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#About",{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management"},{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"}],"url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","name":"What is customer service in 2024: Definition, types, benefits, stats","speakable":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#SpeakableSpecification"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#WebPage"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2021","item":"https:\/\/www.the-future-of-commerce.com\/2021\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"08","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/08\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"02","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/08\/\/02\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"What is customer service in 2025: Definition, benefits, and examples","item":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/#breadcrumbitem"}]}]