[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/05\/how-the-postal-industry-connects-future-cities\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/05\/how-the-postal-industry-connects-future-cities\/","headline":"How the postal industry can deliver connectivity in cities of the future","name":"How the postal industry can deliver connectivity in cities of the future","description":"With new digital technologies intersecting and combining, the postal industry \u2013 and the organizations they work with \u2013 cannot afford to wait to begin their initiatives.","datePublished":"2018-02-05","dateModified":"2024-10-18","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/ruth-eberhart\/#Person","name":"Ruth Eberhart","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/ruth-eberhart\/","identifier":267,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/64f866ea537ed09aa3c537ee3bcd167ce489329fef88ed550fd389c88a4e6096?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/64f866ea537ed09aa3c537ee3bcd167ce489329fef88ed550fd389c88a4e6096?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-f65b37ce94d8cd296b6be90cdf8bb3d7.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-f65b37ce94d8cd296b6be90cdf8bb3d7.jpeg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/05\/how-the-postal-industry-connects-future-cities\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Government + Public Sector",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/industries\/","name":"Industries","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Industry","http:\/\/www.wikidata.org\/entity\/Q2976602"]},"Industries",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/intelligent-enterprise\/","name":"Intelligent Enterprise","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Intelligent_enterprise","http:\/\/www.wikidata.org\/entity\/Q6044119"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/public-sector\/","name":"Public Sector","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Public_sector","http:\/\/www.wikidata.org\/entity\/Q294217"]}],"wordCount":692,"keywords":["Customer Engagement","Customer Experience | CX","Future City","Government","Postal Industry","Public Sector"],"articleBody":"Rapid technological change has resulted in a variety of new delivery services in the postal industry. These changes, and consumer habits, have forced postal companies to change their business models and diversify their services while e-commerce is driving parcel delivery growth.In recent years, postal companies have been forced to change by the emergence of the private sector in this space.This increase in competition forces players to meet rapidly changing demands of the customer, reduce costs, and drive innovation – making it harder for postal companies to guarantee high quality and to finance basic postal services.Connecting the future: Postal industry delivers for future citiesWith the emergence of smart\u00a0connected\u00a0products, assets, and always-on \u201cthings,\u201d we now have access to unparalleled amounts of information. This \u2013 along with the evolution of\u00a0mobile\u00a0connectivity,\u00a0machine learning, analytics,\u00a0internet of things, and cloud technology \u2013 is enabling us to converge these technologies to make people and machines smarter and drive end-to-end\u00a0coordination and optimization.No matter how much changes, some things stay the same. Postal services are still the trusted multi-service provider with an established network in any country which can leverage digitalization in Future Cites.New regulations for climate-friendly transportation and security of digital information (e.g. GDPR) require new technological solutions. The need to comply with regulations, combined with the rapid evolution of products and services, has caused IT to adapt to support these needs.Digital transformation is disrupting both the postal and the city business and operating models. For postals it is about new digital competitors that offer natively B2B2C networked delivery models that drives superior customer experience at lower costs. For cities, it is about driving economic development, while improving living conditions.And clearly mobility, proximity, convenience are key for both industries, for postal services to deliver on the promise of last mile delivery efficiently, for the city to make moving around a pleasant and environmentally friendly experience for citizens, businesses and visitors.      What is GDPR and how will it affect your business?                Understanding the nuance of customer consent and legitimate interest is key to GDPR compliance. Customer consent is considered the gold standard of data collection - with good reason. A consent management platform supports compliance.      Transforming the futureThere is substantial transformation from investment occurring as customers demand a greater level of service from their postal and transportation providers:A more personalized customer experience by creating an entirely new, efficient and effective experience based on the customer\u2019s needs and habitsGoing beyond simply optimizing existing processes by significantly shifting operational models\u00a0and\u00a0taking advantage of B 2 B 2 C collaboration networks thus enabling smart transportation\u00a0for the last mile within urban environments.Simplify complicated processes for senders and recipients by becoming anticipatory service orchestrators, information brokers, and networkers, rather than only delivering postal items, thus being the nation-wide backbone for the smart city domains: People, transport, economy, environment and resources.Intelligence matters: What the postal industry must do to thrive in the digital ageDigitalization is the process of creating new business opportunities and competitive advantages by intelligently connecting people, things, and business models.Postal organizations that\u00a0place the customer\u2019s point of view at the center of their culture to set the vision and assure that key stakeholders across the enterprise and ecosystem are working together in well-defined processes will flourish.Coordination and optimization using the combination of digital technologies for\u00a0the Internet of Things, machine learning, predictive analytics, blockchain and unified intelligent digital platforms will be the key enablers for long term stability for core processes and agility where change is constant.With new digital technologies intersecting and combining, transformation will soon happen on a massive scale. Postal organizations \u2013 and the organizations they work with \u2013 cannot afford to wait to begin their initiatives. By thinking through the likely possibilities and developing scenarios with enterprise and industry experts, you can prepare to maximize the positive outcomes in a future we\u2019ve just begun to imagine.  63% of public sector leaders worry about Gen AI eroding trust in public institutions, but 56% of workers use Gen AI on the job. Learn the challenges \u2013 and solutions \u2013 for industry experts\u00a0HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2018","item":"https:\/\/www.the-future-of-commerce.com\/2018\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"02","item":"https:\/\/www.the-future-of-commerce.com\/2018\/\/02\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"05","item":"https:\/\/www.the-future-of-commerce.com\/2018\/\/02\/\/05\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"How the postal industry can deliver connectivity in cities of the future","item":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/05\/how-the-postal-industry-connects-future-cities\/#breadcrumbitem"}]}]