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This requires supporting the customer throughout the purchase lifecycle, including after the sale.<\/p>\n<p>All the promises made during the sales journey cannot suddenly be broken once the sale is complete. that were made can\u2019t suddenly be broken with poor support.<\/p>\n<p>Thanks to FSM, every interaction brings insight, expertise, and precision, thereby increasing over customer satisfaction and loyalty.<\/p>\n<p>Getting this right has become table stakes. No organization can ignore the options available to ensure an unbroken chain of customer experience.<\/p>\n<p>FSM is about putting the right tools in the right hands so that first-class service with as little interruption as possible is assumed &#8211; throughout the entire customer lifecycle.<\/p>\n<p dir=\"ltr\">Successful FSM delivers the right people to the right jobs, and is backed by the right parts and knowledge to get the job done.<\/p>\n<p dir=\"ltr\">Ultimately, customers should consistently get the results they need regardless of whether service is over the phone, in the field, via chat, online messaging, social media, or via email.<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/service\/field-service\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/22\/servitization-model-this-is-how-successful-businesses-do-it\/","headline":"Servitization model: How successful businesses do 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