[[{"@context":"http:\/\/schema.org","@type":"BlogPosting","about":"http:\/\/www.wikidata.org\/entity\/Q5447122","datePublished":"2019-09-27T08:00:00Z","dateModified":"2020-11-06T22:11:00Z","description":"What is field service management (FSM)? Learn how FSM software helps service techs to act as front-line agents, creating a better CX and inspiring loyalty.","name":"What is field service management | FSM defined","headline":"What is field service management | FSM defined","hasPart":{"@type":"FAQPage","url":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/","name":"What is field service management? FSM defined","dateCreated":"2019-09-27","description":"What is field service management (FSM)? Learn how FSM software helps service techs to act as front-line agents, creating a better CX and inspiring loyalty.","about":["https:\/\/en.wikipedia.org\/wiki\/Field_service_management","http:\/\/www.wikidata.org\/entity\/Q5447122"],"mainEntity":[{"@type":"Question","name":"What is field service management?","acceptedAnswer":{"@type":"Answer","text":"Field Service Management (FSM) is the coordination and optimization of field service operations, which are components of customer service performed outside of the office. FSM includes invoicing, scheduling, dispatching, parts information delivery to the field reps, and field technician interactions and tracking.","name":"What is field service management?","url":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/#Question1"},{"@type":"Question","name":"Benefits of field service management","acceptedAnswer":{"@type":"Answer","name":"Benefits of field service management","text":"

There are tremendous benefits of field service management software. FSM can help build a successful field service model to provide excellent customer service throughout the customer lifecycle:<\/p>

  1. FSM makes your customer service proactive<\/li>
  2. Boosts trust and satisfaction via transparency<\/li>
  3. Streamlines communication and data flow between front and back office<\/li>
  4. Field service management provides flexibility and real-time support<\/li>
  5. FSM helps organizations understand and action data to improve customer satisfaction and operational efficiencies<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/#Answer6"},"@id":"https:\/\/www.the-future-of-commerce.com\/2019\/09\/27\/what-is-field-service-management\/#Question6"},{"@type":"Question","name":"Examples of field service management","acceptedAnswer":{"@type":"Answer","text":"

    Examples of field service management include:<\/p>

    1. Repair and maintenance<\/li>
    2. Consultations<\/li>
    3. Sales and quotes<\/li>
    4. Inspections<\/li>
    5. 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