[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"<p>In 2023, expect these retail trends to boom:<\/p> <ol> <li>Social commerce growth<\/li> <li>Metaverse reshapes retail<\/li> <li>Focus on experiential retail<\/li> <li>Perfecting personalization<\/li> <li>Friction-free retail<\/li> <\/ol>","name":"Retail trends 2023","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"How will retail change in 2023?","text":"Retail is expected to change significantly in 2023, with omnichannel retail, social commerce, and the metaverse shaping the industry. Experiential retail, personalized shopping experiences, and frictionless shopping are also predicted to be key trends. Retailers will need to adapt to meet changing consumer needs and expectations, including offering multiple payment options, convenient returns, and upgraded point-of-sale systems.","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Social commerce is expected to continue growing in popularity in the coming years. Experts predict that it will top $30 billion in sales in 2023, making up 20% of global retail e-commerce sales. Gen Z is a driving force behind the growth of social commerce, with platforms such as TikTok and WeChat seeing significant increases in social commerce sales.","name":"What\u2019s next for social commerce?","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"How will the metaverse reshape retail?","text":"The metaverse is expected to reshape retail in several ways. It is a digital environment where retailers can connect with their target market and new audiences at scale. According to Gartner, by 2026, about 25% of the population is expected to spend at least an hour a day in the metaverse for purposes such as work, shopping, learning, or entertainment. In the metaverse, shopping could become more engaging and interactive as people interact with each other just as they would in the real world. This could result in a significant boost to social commerce.","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer3"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Experiential CX (Customer Experience) means that businesses are shifting their physical presence to places that surprise and delight customers, providing them with unique and memorable shopping experiences. In today\u2019s consumer-driven market, delivering superior experiences, value, and growth for customers is crucial. Experiential CX is a response to the pandemic and the subsequent rethink on how we spend our time and money. Consumers now crave connectivity and experiences, and they want brand experiences to move, inspire, and entertain them. By offering a customer experience that is frictionless and experiential, businesses can remain competitive and meet the changing needs and expectations of their customers.","name":"What does experiential CX mean for business?","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer4"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"What does frictionless mean in retail?","text":"In retail, \u201cfrictionless\u201d refers to the process of making shopping as convenient and hassle-free as possible for customers. This includes providing a seamless shopping experience both in-store and online, offering multiple payment options, convenient returns, upgraded point-of-sale systems, and minimizing wait times. The goal is to eliminate any potential obstacles or barriers that could cause frustration or deter customers from completing their purchase. By providing a friction-free shopping experience, retailers can increase customer satisfaction, loyalty, and ultimately, sales.","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer5"},{"@context":"http:\/\/schema.org","@type":"BlogPosting","subjectOf":{"@type":"FAQPage","about":["http:\/\/www.wikidata.org\/entity\/Q26643","http:\/\/www.wikidata.org\/entity\/Q126793","https:\/\/en.wikipedia.org\/wiki\/Retail",{"@type":"Thing","name":"E-commerce","@id":"https:\/\/en.wikipedia.org\/wiki\/E-commerce"},"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#About"],"mainEntity":[{"@type":"Question","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer"},"name":"Retail trends 2023","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question"},{"@type":"Question","name":"How will retail change in 2023?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question1"},{"@type":"Question","name":"What\u2019s next for social commerce?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question2"},{"@type":"Question","name":"How will the metaverse reshape retail?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question3"},{"@type":"Question","name":"What does experiential CX mean for business?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer4"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question4"},{"@type":"Question","name":"What does frictionless mean in retail?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Answer5"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#Question5"}],"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/12\/Retail-Trends-Infographic-23-optimized.svg","height":"4028","width":"800","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/12\/Retail-Trends-Infographic-23-optimized.svg"},"url":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/","name":"2023 Retail Trends","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#FAQPage"},"keywords":["Metaverse","Personalization In Retail","Retail Trends","Social Commerce","Frictionless Commerce","https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#BlogPosting#3"],"url":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/","name":"Retail trends 2023: Catering to the omnichannel consumer","headline":"Retail trends 2023: Catering to the omnichannel consumer","description":"In 2023, retail is all about meeting consumers everywhere, including social media channels, the metaverse, and reimagined physical stores.","datePublished":"2022-12-06","about":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel","https:\/\/en.wikipedia.org\/wiki\/Retail","http:\/\/www.wikidata.org\/entity\/Q327627","https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#About","https:\/\/en.wikipedia.org\/wiki\/Commerce",{"@type":"Thing","name":"customer experience","@id":"https:\/\/www.wikidata.org\/wiki\/Q984142"}],"dateModified":"2023-04-07","abstract":"When the first Apple Stores opened more than 20 years ago, Steve Jobs and his team had a vision: Rather than just moving boxes, the stores would enrich lives. As we look ahead to retail trends 2023, many of Apple\u2019s forward-thinking principles apply in today\u2019s ever-changing environment.","hasPart":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/12\/Retail-Trends-Infographic-23-optimized.svg","name":"2023 Retail trends","about":["http:\/\/www.wikidata.org\/entity\/Q37961628","http:\/\/www.wikidata.org\/entity\/Q65066717","http:\/\/www.wikidata.org\/entity\/Q1000371","http:\/\/www.wikidata.org\/entity\/Q327627","http:\/\/www.wikidata.org\/entity\/Q126793","https:\/\/en.wikipedia.org\/wiki\/Retail",{"@id":"https:\/\/en.wikipedia.org\/wiki\/E-commerce"}],"height":"4028","width":"800","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#ImageObject"},"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/12\/Retail-Trends-23_FTR-optimized.jpg","height":375,"width":1200,"@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/12\/Retail-Trends-23_FTR-optimized.jpg"},"author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/23937c982816eb46f03ec80cd2c4f011?s=96&d=mm&r=g","height":96,"width":96,"@id":"https:\/\/secure.gravatar.com\/avatar\/23937c982816eb46f03ec80cd2c4f011?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mohit-malhotra\/","name":"Mohit Malhotra","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mohit-malhotra\/#Person"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#BlogPosting"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2022","item":"https:\/\/www.the-future-of-commerce.com\/2022\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"12","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"06","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/12\/\/06\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Retail trends 2023: Social commerce, personalization, omnichannel shine","item":"https:\/\/www.the-future-of-commerce.com\/2022\/12\/06\/retail-trends-2023\/#breadcrumbitem"}]}]