[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/09\/14\/g2-fall-grid-report-2023\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/09\/14\/g2-fall-grid-report-2023\/","headline":"G2 fall GRID report: SAP CX Commerce, Sales, Service ranked leaders","name":"G2 fall GRID report: SAP CX Commerce, Sales, Service ranked leaders","description":"The latest G2 peer-review report ranks SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud as leaders in multiple categories.","datePublished":"2023-09-14","dateModified":"2024-04-16","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/09\/G2-fall-GRID-report_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/09\/G2-fall-GRID-report_FTR.jpeg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2023\/09\/14\/g2-fall-grid-report-2023\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},"Commerce Cloud","Commerce Platforms + Software",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/crm\/","name":"CRM","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management","http:\/\/www.wikidata.org\/entity\/Q485643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/industries\/","name":"Industries","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Industry","http:\/\/www.wikidata.org\/entity\/Q2976602"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/sales-general\/","name":"Sales","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sales","http:\/\/www.wikidata.org\/entity\/Q194189"]}],"wordCount":577,"keywords":["Best Customer Experience","Best Customer Service","CRM Customer Service","Online Customer Reviews","SAP Commerce Cloud","SAP Customer Experience","SAP Sales Cloud","SAP Service Cloud"],"articleBody":"The G2 fall GRID report positions SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud as leaders across multiple categories. We’re honored to receive this recognition from G2, the trusted peer-review site for tech software and services, for our Customer Experience products.This report not only illustrates SAP’s leadership in software solutions, but also validates the trust and confidence that customers have in SAP.Here’s a snapshot of SAP’s global positioning in the G2 fall GRID report:SAP Commerce Cloud \u2013 leader in omnichannel commerce, order management, and e-commerce platforms.SAP Sales Cloud \u2013 leader in CRM and sales analytics.SAP Service Cloud \u2013 leader in customer self-service, helpdesk, and live chat.G2 GRID reports: Real reviews from real usersIn the dynamic landscape of business technology, companies need trustworthy product evaluations that go beyond marketing claims.Peer-to-peer online reviews reflect user experiences, which can help guide businesses in their software purchasing decisions. G2 GRID reports offer a comprehensive, objective evaluation of software vendors based on user satisfaction, market presence, and more.\u201cRankings on G2 reports are based on data provided to us by real software buyers. Potential buyers know they can trust these insights when researching + selecting software because they\u2019re rooted in vetted, verified, authentic reviews,” said Sara Rossio, Chief Product Officer at G2.      Intelligent customer experience: Definition, benefits, examples                Your business \u2013 connected, insightful, and adaptive: Discover the power of intelligent CX.      What SAP Customer Experience customers are sayingG2 GRID reports offer a well-researched and objective evaluation of software vendors. Leveraging a comprehensive criteria, these reports provide a reliable benchmark for businesses seeking software solutions. The analysis considers user satisfaction, market presence, and other essential factors, enabling accurate ranking of vendors.SAP’s leadership position in the fall G2 GRID report wouldn’t be possible without the unwavering support of our customers. We’re grateful to all who have generously shared their feedback and experiences.Here’s what users said about SAP Commerce Cloud:“Helps to boost sales and customer satisfaction.” (Read the full review HERE).“A scalable beast to solve B2C and B2B commerce.” (Read the full review HERE).Read all the SAP Commerce Cloud G2 reviews HERE.Here’s what SAP Sales Cloud customers said:“Amazing CRM system for business management.” (Read the full review HERE.)“The perfect solution for sales analytics – affordable, easy to integrate, and manageable.” (Read the full review HERE.)Read all the SAP Sales Cloud reviews on G2 HERE.Here’s what users said about SAP Service Cloud:“A fruitful customer care platform for business – affordable and gets the work done.” (Read the full review HERE.)“Omnichannel service on SAP allows us to retain and keep customers coming back.” (Read the full review HERE.)Read all the SAP Service Cloud G2 reviews HERE.Industry-led customer experience solutionsInformed decisions are critical to business success. G2 GRID reports stand as a trusted resource, empowering businesses to make choices that align with their unique requirements and preferences.As we look forward, we remain inspired to reach new heights with our industry-first approach to delivering customer value. Our industry-tailored CX solutions enable end-to-end, integrated business processes to help companies meet the pressing needs of their industry and customers.Share your feedback on G2 here for SAP Commerce Cloud, here for SAP Sales Cloud, or here for SAP Service Cloud.\u00a0Click here for an overview of SAP Customer Experience. To learn more and request a demo, visit here."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2023","item":"https:\/\/www.the-future-of-commerce.com\/2023\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"09","item":"https:\/\/www.the-future-of-commerce.com\/2023\/\/09\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"14","item":"https:\/\/www.the-future-of-commerce.com\/2023\/\/09\/\/14\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"G2 fall GRID report: SAP CX Commerce, Sales, Service ranked leaders","item":"https:\/\/www.the-future-of-commerce.com\/2023\/09\/14\/g2-fall-grid-report-2023\/#breadcrumbitem"}]}]