[{"@context":"http:\/\/schema.org","@type":"BlogPosting","about":["http:\/\/www.wikidata.org\/entity\/Q984142","https:\/\/www.the-future-of-commerce.com\/2023\/05\/16\/improving-customer-experience-in-utilities\/#About","https:\/\/en.wikipedia.org\/wiki\/Public_utility","http:\/\/www.wikidata.org\/entity\/Q1951366",{"@type":"Thing","name":"Customer experience","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_experience"},{"@type":"Thing","name":"Customer service","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"},{"@type":"Thing","name":"Customer Relationship Management","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management"}],"datePublished":"2023-05-16T00:15:00Z","description":"Customer experience in utilities can be improved by taking a holistic approach that combines processes, people, and technology.","name":"The state of CX in utilities: Are customers really being put first?","headline":"The state of CX in utilities: Are customers really being put first?","url":"https:\/\/www.the-future-of-commerce.com\/2023\/05\/16\/improving-customer-experience-in-utilities\/","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/05\/16\/improving-customer-experience-in-utilities\/","dateModified":"2023-06-05T18:23:00Z","image":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/05\/customer-experience-in-utilities_FTR.jpeg","author":{"@type":"Person","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/florian-fromberg\/","name":"Florian Fromberg","description":"Customer Relationship Management (CRM) and the evolution into Customer Experience (CX) has a central role in the work life of Florian Fr\u00f6mberg. 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