[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"<p>Conversational AI is a form of artificial intelligence that allows computers to engage in natural language interactions with humans. In the context of customer service, it serves multiple functions:<\/p> <ul> <li><strong>Answering FAQs:<\/strong> Automatically addresses common queries about products, services, or procedures.<\/li> <li><strong>Task support:<\/strong> Assists in routine tasks like password resets, order tracking, and providing shipping information.<\/li> <li><strong>Issue resolution:<\/strong> Handles basic customer complaints and problems, such as billing discrepancies or product defects.<\/li> <li><strong>Personalization:<\/strong> Utilizes customer data to offer tailored recommendations and a personalized experience.<\/li> <li><strong>Feedback collection:<\/strong> Gathers customer opinions to improve products and services.<\/li> <\/ul> <p>Conversational AI delivers 24\/7 support, increased efficiency, lower costs, and higher customer satisfaction. But human oversight is still needed for complex issues and building relationships. Integrate conversational AI to enhance both automated and human-powered customer service.<\/p>","name":"What is conversational AI for customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"An AI chatbot for customer service is a software that uses artificial intelligence to interact with customers via text or voice.  Use of AI chatbot for customer service allows for 24\/7 support, reducing operational costs by automating repetitive tasks like answering routine queries. This enables more efficient self-service options and frees up human agents to focus on complex issues, thereby improving the overall quality of customer service. The chatbot also enhances customer satisfaction through quick, personalized interactions and continuously improves its performance through machine learning based on real conversations. AI chatbots are transforming customer service by providing convenient self-service, improving response times, lowering costs, and complementing human agents to drive higher customer satisfaction; however, for complex queries, human agents may still be needed.","name":"What is AI chatbot for customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Generative AI for customer service is a form of artificial intelligence that creates new content and insights to enhance customer interactions. It enables human-like, personalized responses to customer queries, automates routine tasks like FAQs, and offers tailored product recommendations. Generative AI also generates creative content such as marketing copy and support articles, and provides valuable insights into customer behavior for product improvement. Generative AI for customer service is a game-changer for businesses, offering 24\/7 support, reducing operational costs, and improving customer satisfaction. The biggest caveat is that human oversight is crucial to ensure the technology is being used effectively and ethically.","name":"What is generative AI for customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer3"},{"@context":"http:\/\/schema.org","@type":"BlogPosting","publisher":{"@type":"Organization","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","@id":"https:\/\/www.the-future-of-commerce.com\/"},"datePublished":"2023-08-24","about":["http:\/\/www.wikidata.org\/entity\/Q116961403","https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#About","https:\/\/en.wikipedia.org\/wiki\/Chatbot","http:\/\/www.wikidata.org\/entity\/Q1060653","https:\/\/en.wikipedia.org\/wiki\/Artificial_intelligence","http:\/\/www.wikidata.org\/entity\/Q11660","https:\/\/en.wikipedia.org\/wiki\/Customer_support","https:\/\/en.wikipedia.org\/wiki\/Generative_pre-trained_transformer","https:\/\/en.wikipedia.org\/wiki\/Generative_artificial_intelligence","http:\/\/www.wikidata.org\/entity\/Q113127602","http:\/\/www.wikidata.org\/entity\/Q117246174","http:\/\/www.wikidata.org\/entity\/Q870780",{"@type":"Thing","name":"Customer service","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"}],"url":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","keywords":["Intelligent CX","Customer Service","AI In Customer Service","AI (Artificial Intelligence)","Intelligent Enterprise","Customer Service Trends"],"mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","name":"AI for customer service: Faster fixes, happier agents","headline":"AI for customer service: Faster fixes, happier agents","description":"AI for customer service can improve the agent experience, speed resolutions, and boost customer satisfaction.","dateModified":"2023-09-04","author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/a7151a4af808888a0e73d76a00a90f90?s=96&d=mm&r=g","height":96,"width":96,"@id":"https:\/\/secure.gravatar.com\/avatar\/a7151a4af808888a0e73d76a00a90f90?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/","name":"Isabel Mora","description":"Isabel Mora is a Senior Product Marketing Manager at SAP. With over 11 years of experience in the technology industry, she helps companies understand how technology can drive their businesses forward and accelerate growth, so they can truly deliver on their mission.  Isabel has a master\u2019s degree in Integrated Marketing Communications from Northwestern University as well as a post-baccalaureate program in Business at Northwestern University.","sameAs":["https:\/\/www.linkedin.com\/in\/icmora\/","https:\/\/twitter.com\/Icmora"],"@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/#Person"},"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/AI-for-customer-service_FTR.jpeg","height":375,"width":1200,"@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/AI-for-customer-service_FTR.jpeg"},"subjectOf":{"@type":"FAQPage","url":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","name":"AI for customer service","about":[{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"},"http:\/\/www.wikidata.org\/entity\/Q116961403","https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#About","https:\/\/en.wikipedia.org\/wiki\/Generative_pre-trained_transformer","https:\/\/en.wikipedia.org\/wiki\/Generative_artificial_intelligence","http:\/\/www.wikidata.org\/entity\/Q117246174","http:\/\/www.wikidata.org\/entity\/Q870780","http:\/\/www.wikidata.org\/entity\/Q1060653","https:\/\/en.wikipedia.org\/wiki\/Chatbot","https:\/\/en.wikipedia.org\/wiki\/Artificial_intelligence","http:\/\/www.wikidata.org\/entity\/Q11660"],"mainEntity":[{"@type":"Question","name":"What is conversational AI for customer service?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Question1"},{"@type":"Question","name":"What is AI chatbot for customer service?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Question2"},{"@type":"Question","name":"What is generative AI for customer service?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#Question3"}],"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#FAQPage"},"@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#BlogPosting"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2023","item":"https:\/\/www.the-future-of-commerce.com\/2023\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"08","item":"https:\/\/www.the-future-of-commerce.com\/2023\/\/08\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"24","item":"https:\/\/www.the-future-of-commerce.com\/2023\/\/08\/\/24\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"AI for customer service: Faster fixes, happier agents","item":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/#breadcrumbitem"}]}]