{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/crm-customer-relationship-management\/#CollectionPage","headline":"CRM | Customer Relationship Management Tag","description":"\n","url":"https:\/\/www.the-future-of-commerce.com\/tag\/crm-customer-relationship-management\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","headline":"Beyond AI pilots: Creating a TRULY connected, intelligent customer experience strategy","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","datePublished":"2025-09-24","dateModified":"2025-10-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/#Person","name":"Nitin Badjatia","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/","identifier":900,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/Intelligent-CX-strategy_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/Intelligent-CX-strategy_FTR.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","CRM | Customer Relationship Management","Customer Data","Customer Experience | CX","Customer Experience Strategy"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/10\/paper-and-packing-industry-tariff-management\/","headline":"How the U.S. paper and packaging industry can weather the tariff storm","url":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/10\/paper-and-packing-industry-tariff-management\/","datePublished":"2025-07-10","dateModified":"2025-09-18","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/10\/paper-and-packing-industry-tariff-management\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kai-aldinger\/#Person","name":"Kai Aldinger","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kai-aldinger\/","identifier":725,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4ecb2081d4db07c6307ef92dbdf3a1366275feb9c4f6e704b4a857692d2d9c50?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4ecb2081d4db07c6307ef92dbdf3a1366275feb9c4f6e704b4a857692d2d9c50?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/06\/Moving-to-the-cloud-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/06\/Moving-to-the-cloud-FTR-2.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","CRM | Customer Relationship Management","Digital Supply Chain","ERP | Enterprise Resource Planning","Industrial Manufacturing","Pricefx","Supply Chain"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","headline":"Strike a pose: SAP Sales Cloud scores top ranks in G2 Summer 2025 Grid Reports","url":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","datePublished":"2025-07-01","dateModified":"2025-06-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/07\/01\/g2-summer-2025-sap-sales-cloud-top-ranks\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/07\/G2-Summer-2025-Rankings.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/07\/G2-Summer-2025-Rankings.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","SAP Customer Experience","SAP Sales Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","headline":"G2 Spring 2025 Reports: SAP Sales Cloud and Emarsys ranked as leaders","url":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","datePublished":"2025-04-04","dateModified":"2025-04-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/04\/g2-spring-2025-reports-sap-sales-cloud-and-emarsys\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/10\/User-Generated-content_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/10\/User-Generated-content_FTR.jpg","height":375,"width":1200},"keywords":["B2B Sales","CRM | Customer Relationship Management","Marketing","Marketing Automation","Sales","SAP Emarsys","SAP Sales Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/21\/enterprise-service-management-reinvention\/","headline":"Connecting disconnected people and processes: The reinvention of enterprise service","url":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/21\/enterprise-service-management-reinvention\/","datePublished":"2025-03-21","dateModified":"2025-10-06","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/03\/21\/enterprise-service-management-reinvention\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/anthony-leaper\/#Person","name":"Anthony Leaper","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/anthony-leaper\/","identifier":173,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/284b70a9dba3df53b96b24674260cb821779d894774ca3812b8293c7be2d0078?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/284b70a9dba3df53b96b24674260cb821779d894774ca3812b8293c7be2d0078?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/reinvention-of-enterprise-service-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/reinvention-of-enterprise-service-FTR-2.jpg","height":375,"width":1200},"keywords":["Connected Enterprise","CRM | Customer Relationship Management","Customer Service Management"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/26\/crm-service-evolution\/","headline":"If operating your car was as disconnected as your CRM processes, would you trust it?","url":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/26\/crm-service-evolution\/","datePublished":"2025-02-26","dateModified":"2025-02-26","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/26\/crm-service-evolution\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/anthony-leaper\/#Person","name":"Anthony Leaper","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/anthony-leaper\/","identifier":173,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/284b70a9dba3df53b96b24674260cb821779d894774ca3812b8293c7be2d0078?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/284b70a9dba3df53b96b24674260cb821779d894774ca3812b8293c7be2d0078?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/02\/CRM-customer-service-FTR-3.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/02\/CRM-customer-service-FTR-3.jpg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","CRM Customer Service","Future of CRM"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/25\/oem-automotive-brand-management\/","headline":"OEM automotive brand management: Dealership risks and strategies","url":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/25\/oem-automotive-brand-management\/","datePublished":"2025-02-25","dateModified":"2025-03-11","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/02\/25\/oem-automotive-brand-management\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/sebastien-trahan\/#Person","name":"Sebastien Trahan","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/sebastien-trahan\/","identifier":358,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/76e1e778b02baed29b11556f1b573fcecb4055ff2f70639b7f3340b1c58387cd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/76e1e778b02baed29b11556f1b573fcecb4055ff2f70639b7f3340b1c58387cd?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/02\/automotive-brand-management-FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/02\/automotive-brand-management-FTR.jpg","height":375,"width":1200},"keywords":["Auto Industry","Automotive","Brand Engagement","Brand Experience","Brand Loyalty","Brand Management","Brand Marketing","CRM | Customer Relationship Management","Customer Experience Management"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","headline":"Cheers to success: A year of wins for SAP Customer Experience","url":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","datePublished":"2025-01-04","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/#Person","name":"Jin Oh","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/","identifier":875,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","Customer Experience | CX","Customer Experience Management","Future of Customer Experience","SAP Commerce Cloud","SAP Customer Experience","SAP Sales Cloud","SAP Service Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/04\/ai-copilots-sales\/","headline":"Clippy, I’ve got a feeling we’re not in Kansas anymore: AI copilots for your sales team","url":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/04\/ai-copilots-sales\/","datePublished":"2024-11-04","dateModified":"2025-05-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/04\/ai-copilots-sales\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/#Person","name":"Steven Spears","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/","identifier":599,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/10\/AI-copilot-sales-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/10\/AI-copilot-sales-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Sales","B2B Sales","B2B seller","CRM | Customer Relationship Management","Generative AI","Intelligent Sales","Predictive Analytics","Sales","Sales Process","Sales Success"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/24\/crm-migration-to-the-cloud-tips\/","headline":"How to ensure a smooth CRM migration to the cloud: 5 proven tips for a successful transition","url":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/24\/crm-migration-to-the-cloud-tips\/","datePublished":"2024-09-24","dateModified":"2024-11-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/24\/crm-migration-to-the-cloud-tips\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amit-venugopal\/#Person","name":"Amit Venugopal","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amit-venugopal\/","identifier":856,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ac187766ebc3dc2a7a1af68c4000c6f3efa1fdbfa799bfc33d00bff45a620427?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ac187766ebc3dc2a7a1af68c4000c6f3efa1fdbfa799bfc33d00bff45a620427?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/manufacturing-digital-transformation.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/manufacturing-digital-transformation.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Cloud","CRM | Customer Relationship Management","CRM Trends","Future of CRM","SAP Partners","SAP Sales Cloud","SAP Service Cloud"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/ai\/","name":"AI","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Artificial_intelligence","http:\/\/www.wikidata.org\/entity\/Q11660"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/crm\/","name":"CRM","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management","http:\/\/www.wikidata.org\/entity\/Q485643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/marketing-general\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/","name":"Sales","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sales","http:\/\/www.wikidata.org\/entity\/Q194189"]},"Sales Success"]}