{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-experience-strategy\/#CollectionPage","headline":"Customer Experience Strategy Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-experience-strategy\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/08\/breaking-down-data-silos-ai-in-customer-experience\/","headline":"Breaking down data silos: Your roadmap to AI-powered customer experience","url":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/08\/breaking-down-data-silos-ai-in-customer-experience\/","datePublished":"2025-10-08","dateModified":"2025-10-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/08\/breaking-down-data-silos-ai-in-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/#Person","name":"Nitin Badjatia","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/","identifier":900,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/05\/B2B-portal-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/05\/B2B-portal-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Customer Data","Customer Data Strategy","Customer Experience","Customer Experience | CX","Customer Experience Strategy","Customer Loyalty"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","headline":"Beyond AI pilots: Creating a TRULY connected, intelligent customer experience strategy","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","datePublished":"2025-09-24","dateModified":"2025-10-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/24\/intelligent-cx-customer-experience-strategy\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/#Person","name":"Nitin Badjatia","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nitin-badjatia\/","identifier":900,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/eee600f3127de6daed9dc772b4d889a22dc4b841185c9674634b21832ae440e0?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/Intelligent-CX-strategy_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/09\/Intelligent-CX-strategy_FTR.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","CRM | Customer Relationship Management","Customer Data","Customer Experience | CX","Customer Experience Strategy"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","headline":"Wholesale distributors and CX: From ownership to orchestration","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","datePublished":"2025-09-10","dateModified":"2025-10-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/#Person","name":"Marie-Anne Bailey","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/","identifier":810,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/winback-customers-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/winback-customers-FTR-1.jpg","height":375,"width":1200},"keywords":["B2B Customer Experience","B2B Customer Journey","B2B Trends","Customer Experience Strategy","Customer Experience Trends","Distributors","Wholesale Distribution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/08\/customer-experience-trends-2025-cx\/","headline":"CX trends 2025: 7 ways brands can take their customer experience to the top","url":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/08\/customer-experience-trends-2025-cx\/","datePublished":"2024-11-08","dateModified":"2025-10-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/08\/customer-experience-trends-2025-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/#Person","name":"Geert Leeman","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/","identifier":636,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/FCEE154_CXMiniute_HB_2-01.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/FCEE154_CXMiniute_HB_2-01.jpg","height":376,"width":1200},"keywords":["2025 Trends","AI In Customer Service","Customer Engagement","Customer Experience | CX","Customer Experience Strategy","Customer Experience Trends","Customer Loyalty","E-commerce Customer Experience","Loyalty Programs","Omnichannel","Omnichannel Customer Experience","Personalization","Trends","Virtual Reality","Voice Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/30\/loyalty-program-kpis\/","headline":"6 loyalty program KPIs that CFOs use to drive profitability and growth","url":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/30\/loyalty-program-kpis\/","datePublished":"2024-09-30","dateModified":"2024-11-11","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/30\/loyalty-program-kpis\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/erin-raese\/#Person","name":"Erin Raese","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/erin-raese\/","identifier":857,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/02db5bf0a78ded5f572c2b08a8124d670b30c5fb9544e44bf424689ae8d6ded4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/02db5bf0a78ded5f572c2b08a8124d670b30c5fb9544e44bf424689ae8d6ded4?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2014\/10\/Real-time-dynamic-pricing_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2014\/10\/Real-time-dynamic-pricing_FTR.jpeg","height":375,"width":1200},"keywords":["Brand Loyalty","Customer Experience | CX","Customer Experience Strategy","Customer Loyalty","Loyalty Programs","Marketing","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/09\/the-cio-and-customer-experience-playing-the-tech-matchmaker\/","headline":"The CIO and customer experience: Playing the tech matchmaker","url":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/09\/the-cio-and-customer-experience-playing-the-tech-matchmaker\/","datePublished":"2024-07-09","dateModified":"2024-09-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/09\/the-cio-and-customer-experience-playing-the-tech-matchmaker\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/#Person","name":"Brent Cohler","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/","identifier":708,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/07\/CIO-and-customer-experience-FTR-4.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/07\/CIO-and-customer-experience-FTR-4.jpg","height":375,"width":1200},"keywords":["Chief Information Officer | CIO","Commerce","Customer Experience Strategy","Customer Experience Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/05\/01\/customer-advocacy-brand-loyalty\/","headline":"Customer advocacy: How to turn fans into brand promoters","url":"https:\/\/www.the-future-of-commerce.com\/2024\/05\/01\/customer-advocacy-brand-loyalty\/","datePublished":"2024-05-01","dateModified":"2024-05-14","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/05\/01\/customer-advocacy-brand-loyalty\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/roy-robinson\/#Person","name":"Roy Robinson","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/roy-robinson\/","identifier":819,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/711c6c491b0398656a39ebd9590d5abb5059e12bba96f1279b85912c3a66d2a8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/711c6c491b0398656a39ebd9590d5abb5059e12bba96f1279b85912c3a66d2a8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/05\/customer-advocacy_FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/05\/customer-advocacy_FTR-1.jpg","height":375,"width":1200},"keywords":["Brand Advocates","Brand Marketing","Customer Engagement","Customer Experience Strategy","Digital Marketing","First Party Data Strategy","First-party Data","Marketing"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/04\/16\/benefits-of-erp-integration-for-customer-experience\/","headline":"Benefits of ERP integration: Connecting powerhouse frontend to core processes","url":"https:\/\/www.the-future-of-commerce.com\/2024\/04\/16\/benefits-of-erp-integration-for-customer-experience\/","datePublished":"2024-04-16","dateModified":"2025-05-21","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/04\/16\/benefits-of-erp-integration-for-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/#Person","name":"Brent Cohler","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/","identifier":708,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/04\/benefits-of-ERP-integration_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/04\/benefits-of-ERP-integration_FTR.jpeg","height":375,"width":1200},"keywords":["Best Customer Experience","Customer Experience | CX","Customer Experience Strategy","CX","ERP | Enterprise Resource Planning","Intelligent Enterprise"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/01\/emotional-marketing-examples\/","headline":"Emotional marketing examples: Being heard is the new CX","url":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/01\/emotional-marketing-examples\/","datePublished":"2024-02-01","dateModified":"2025-05-19","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/01\/emotional-marketing-examples\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-fisher\/#Person","name":"John Fisher","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-fisher\/","identifier":76,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4e941367ebd4abdd1152170e7e0aa5f0b4610c4e083ddc749621ecb251d94834?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4e941367ebd4abdd1152170e7e0aa5f0b4610c4e083ddc749621ecb251d94834?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/02\/emotional-marketing-examples_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/02\/emotional-marketing-examples_FTR.jpeg","height":375,"width":1200},"keywords":["Customer Engagement","Customer Experience Strategy","Emotional Commerce","Marketing Strategies","Travel Industry"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/29\/experience-architecture-cx\/","headline":"Experience architecture: Building the best customer journeys","url":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/29\/experience-architecture-cx\/","datePublished":"2023-11-29","dateModified":"2024-03-11","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/29\/experience-architecture-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mishel-justesen\/#Person","name":"Mishel Justesen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mishel-justesen\/","identifier":780,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/b8f4c28c9e82fc49118a32b169543f7f8aaa776ec1d4c2862d22605e41304039?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b8f4c28c9e82fc49118a32b169543f7f8aaa776ec1d4c2862d22605e41304039?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/thumbnail-3b859f96082e2ca9dd29d8ed7b5223d4.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/thumbnail-3b859f96082e2ca9dd29d8ed7b5223d4.jpeg","height":375,"width":1200},"keywords":["Brand Experience","Capgemini","CDP | Customer Data Platform","Content Management","CRM and CX","Customer Experience Strategy","Customer Loyalty","Digital Experience Management","Digital Experience Trends","Omnichannel Personalization","Personalization","SAP Partners","UX","Visual Content"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/commerce-general\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-data\/","name":"Customer Data","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_data","http:\/\/www.wikidata.org\/entity\/Q56278300"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Customer Journey",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/e-commerce-general\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/marketing-general\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]}]}