{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-revolution\/#CollectionPage","headline":"Customer Revolution Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-revolution\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/05\/01\/mastering-the-new-galaxy-of-commerce\/","headline":"Do or do not: Mastering the new galaxy of commerce","url":"https:\/\/www.the-future-of-commerce.com\/2019\/05\/01\/mastering-the-new-galaxy-of-commerce\/","datePublished":"2019-05-01","dateModified":"2022-10-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/05\/01\/mastering-the-new-galaxy-of-commerce\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mat-spencer\/#Person","name":"Mat Spencer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mat-spencer\/","identifier":343,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/cd5c00870ab4e063ca240e2d3bc4f8c8db705183a4d602a36522e7168e6171c1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cd5c00870ab4e063ca240e2d3bc4f8c8db705183a4d602a36522e7168e6171c1?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/05\/thumbnail-81fa277c71a0dab8fa9d87e771aa4ce0.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/05\/thumbnail-81fa277c71a0dab8fa9d87e771aa4ce0.jpeg","height":375,"width":1200},"keywords":["Customer Revolution","E-commerce","Star Wars"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/16\/the-experience-economy\/","headline":"The Experience Economy demands better CX: 3 ways to get there","url":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/16\/the-experience-economy\/","datePublished":"2019-01-16","dateModified":"2020-11-06","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/16\/the-experience-economy\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/alex-atzberger\/#Person","name":"Alex Atzberger","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/alex-atzberger\/","identifier":268,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3f1a608f9b4ce2658e88f41f8badb26c89a9f363c0db1a60145ef088d366b7c9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3f1a608f9b4ce2658e88f41f8badb26c89a9f363c0db1a60145ef088d366b7c9?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/01\/thumbnail-a4f1165939dcdea0e7716b6955085292.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/01\/thumbnail-a4f1165939dcdea0e7716b6955085292.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Revolution","Experience Economy","What Is Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/12\/cx-works-sap\/","headline":"CX Works: The customer experience is changing CRM","url":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/12\/cx-works-sap\/","datePublished":"2018-12-12","dateModified":"2021-08-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/12\/cx-works-sap\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/katrin-gunter\/#Person","name":"Katrin Gunter","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/katrin-gunter\/","identifier":317,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a96a1d53e3eed595d76351cf025a3a1b57a8f5b05ea3b7931a2edafe74b46451?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a96a1d53e3eed595d76351cf025a3a1b57a8f5b05ea3b7931a2edafe74b46451?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/12\/thumbnail-35e8422073234c43dd6d4b5872635996.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/12\/thumbnail-35e8422073234c43dd6d4b5872635996.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Revolution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/11\/28\/customer-experience-management\/","headline":"How to do customer experience management like a pro","url":"https:\/\/www.the-future-of-commerce.com\/2018\/11\/28\/customer-experience-management\/","datePublished":"2018-11-28","dateModified":"2022-07-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/11\/28\/customer-experience-management\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/swati-sinha\/#Person","name":"Swati Sinha","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/swati-sinha\/","identifier":252,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/88fc42a476228c4ecd12e5525e48c8d74e3d51ced815bd85bdadcbbcfdd85b60?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/88fc42a476228c4ecd12e5525e48c8d74e3d51ced815bd85bdadcbbcfdd85b60?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/11\/thumbnail-411fd0faefb45268a40ba419f4155a46.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/11\/thumbnail-411fd0faefb45268a40ba419f4155a46.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Experience Management","Customer Revolution","Travel Industry"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/10\/12\/top-10-thoughts-on-cx\/","headline":"Top 10 thoughts on CX from industry leaders","url":"https:\/\/www.the-future-of-commerce.com\/2018\/10\/12\/top-10-thoughts-on-cx\/","datePublished":"2018-10-12","dateModified":"2021-08-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/10\/12\/top-10-thoughts-on-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/david-kerin\/#Person","name":"David Kerin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/david-kerin\/","identifier":309,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ec4032d3167fe1a99580cb6642d4f56628aa960279fcd72f65dd2205f91e1fee?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ec4032d3167fe1a99580cb6642d4f56628aa960279fcd72f65dd2205f91e1fee?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/10\/thumbnail-23f94156d1e0eeb54099a76a605dd297.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/10\/thumbnail-23f94156d1e0eeb54099a76a605dd297.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Revolution","SAP Customer Experience","Thought Leadership"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/26\/what-is-intelligent-enterprise\/","headline":"Kirk to Enterprise: Beaming Intelligent Enterprise to the heart of CX","url":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/26\/what-is-intelligent-enterprise\/","datePublished":"2018-09-26","dateModified":"2022-10-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/26\/what-is-intelligent-enterprise\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/saj-hoffman-hussain\/#Person","name":"Saj Hoffman-Hussain","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/saj-hoffman-hussain\/","identifier":269,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a970e648bf4902a5d709c8fbd3cf1b5bdb910d7904381d445dcf2e3a7a36d029?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a970e648bf4902a5d709c8fbd3cf1b5bdb910d7904381d445dcf2e3a7a36d029?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/09\/thumbnail-eac443932bed07af953eb47021608b9b.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/09\/thumbnail-eac443932bed07af953eb47021608b9b.jpeg","height":375,"width":1200},"keywords":["Customer Revolution","Intelligent Enterprise","Twitter"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/20\/a-revolution-in-fashion-sector\/","headline":"Ready for a revolution in your sector? This is how you do it","url":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/20\/a-revolution-in-fashion-sector\/","datePublished":"2018-09-20","dateModified":"2024-04-15","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/09\/20\/a-revolution-in-fashion-sector\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/#Person","name":"Mark de Bruijn","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/","identifier":188,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/09\/thumbnail-9ec1f31041dc74f44e549cb8fef3a983.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/09\/thumbnail-9ec1f31041dc74f44e549cb8fef3a983.jpeg","height":375,"width":1200},"keywords":["Customer Revolution","E-commerce","Fashion Industry","Sustainability"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/24\/customer-experience-fails\/","headline":"Epic customer experience fails:\u00a0You cannot make this stuff up!","url":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/24\/customer-experience-fails\/","datePublished":"2018-08-24","dateModified":"2021-02-19","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/24\/customer-experience-fails\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/fred-soller\/#Person","name":"Fred Soller","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/fred-soller\/","identifier":296,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/d24f2976940691f0ac894f28aa5a55e5c9dff8164dfc494d6f57a2ed3ec216ea?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d24f2976940691f0ac894f28aa5a55e5c9dff8164dfc494d6f57a2ed3ec216ea?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-28bfb53b1720097d9a709f5372406d71.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-28bfb53b1720097d9a709f5372406d71.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Revolution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/22\/the-customer-data-imperative\/","headline":"The customer data imperative: What brands must know","url":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/22\/the-customer-data-imperative\/","datePublished":"2018-08-22","dateModified":"2021-12-15","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/22\/the-customer-data-imperative\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/roland-van-breukelen\/#Person","name":"Roland van Breukelen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/roland-van-breukelen\/","identifier":154,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/b29ce2c3e20d8084c8710774e08518544ec63e9056abbc4d7cfac427f47a871a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b29ce2c3e20d8084c8710774e08518544ec63e9056abbc4d7cfac427f47a871a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-34f6095a69d4318b6ee4f56db99a8133.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-34f6095a69d4318b6ee4f56db99a8133.jpeg","height":375,"width":1200},"keywords":["Customer Data","Customer Experience | CX","Customer Revolution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/10\/tweetchat\/","headline":"A recap: Vive la CX TweetChat!","url":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/10\/tweetchat\/","datePublished":"2018-08-10","dateModified":"2021-08-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/08\/10\/tweetchat\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/saj-hoffman-hussain\/#Person","name":"Saj Hoffman-Hussain","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/saj-hoffman-hussain\/","identifier":269,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a970e648bf4902a5d709c8fbd3cf1b5bdb910d7904381d445dcf2e3a7a36d029?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a970e648bf4902a5d709c8fbd3cf1b5bdb910d7904381d445dcf2e3a7a36d029?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-9eb413b8b259824562c45edc1aa0cccf.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/08\/thumbnail-9eb413b8b259824562c45edc1aa0cccf.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Revolution","Twitter"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]}]}