{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/future-of-customer-experience\/#CollectionPage","headline":"Future of Customer Experience Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/future-of-customer-experience\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","headline":"Cheers to success: A year of wins for SAP Customer Experience","url":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","datePublished":"2025-01-04","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/#Person","name":"Jin Oh","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/","identifier":875,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","Customer Experience | CX","Customer Experience Management","Future of Customer Experience","SAP Commerce Cloud","SAP Customer Experience","SAP Sales Cloud","SAP Service Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/20\/how-generative-ai-boosts-cx-and-ex\/","headline":"How generative AI boosts CX and EX for better business","url":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/20\/how-generative-ai-boosts-cx-and-ex\/","datePublished":"2024-02-20","dateModified":"2025-09-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/02\/20\/how-generative-ai-boosts-cx-and-ex\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/agnes-lusti\/#Person","name":"Agnes Lusti","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/agnes-lusti\/","identifier":791,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/84820998c1dbfc3a7dfbc93aef972645b9228bb5d02e2fe1bdf64c0e48bf21e0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/84820998c1dbfc3a7dfbc93aef972645b9228bb5d02e2fe1bdf64c0e48bf21e0?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/10\/moments-that-matter-the-most-to-employees.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/10\/moments-that-matter-the-most-to-employees.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Employee Development","Employee Experience Management","Future of Customer Experience","Generative AI"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/04\/05\/cio-role-in-cx-the-x-factor\/","headline":"CIO role: The X-factor in customer experience","url":"https:\/\/www.the-future-of-commerce.com\/2023\/04\/05\/cio-role-in-cx-the-x-factor\/","datePublished":"2023-04-05","dateModified":"2024-07-09","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/04\/05\/cio-role-in-cx-the-x-factor\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-leary\/#Person","name":"Brent Leary","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-leary\/","identifier":129,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f51c31942d56b694627449fa9fe6d5394dfb17c6d0f83ef210cc42c10da613b4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f51c31942d56b694627449fa9fe6d5394dfb17c6d0f83ef210cc42c10da613b4?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/04\/CIO-role-in-CX_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/04\/CIO-role-in-CX_FTR.jpeg","height":375,"width":1200},"keywords":["BOPIS","Customer Experience Management","E-commerce Customer Experience","Future of Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/03\/08\/b2c-commerce-learning-from-b2b\/","headline":"B2C commerce: Taking a page from B2B to improve CX","url":"https:\/\/www.the-future-of-commerce.com\/2023\/03\/08\/b2c-commerce-learning-from-b2b\/","datePublished":"2023-03-08","dateModified":"2024-06-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/03\/08\/b2c-commerce-learning-from-b2b\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/randy-kohl\/#Person","name":"Randy Kohl","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/randy-kohl\/","identifier":86,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/d3a4c6692ddf358527e04791bc8e3b31c0545461cd20d914f7c137663dc8f83b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d3a4c6692ddf358527e04791bc8e3b31c0545461cd20d914f7c137663dc8f83b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/FCEE59_ECommerceChecklist_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/FCEE59_ECommerceChecklist_HB.jpg","height":375,"width":1200},"keywords":["B2B Commerce","B2C","B2C Commerce","Future of Customer Experience","SAP Partners","Smith Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/02\/21\/the-future-of-fashion-retail-sap-experience-center\/","headline":"The future of fashion gets real at experience center","url":"https:\/\/www.the-future-of-commerce.com\/2023\/02\/21\/the-future-of-fashion-retail-sap-experience-center\/","datePublished":"2023-02-21","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/02\/21\/the-future-of-fashion-retail-sap-experience-center\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jason-goldberg\/#Person","name":"Jason Goldberg","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jason-goldberg\/","identifier":679,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/32fb528b1bdf3e7c46bbcabd0ee3585b9dd59c123311cb791d6033c2d07cbeb5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/32fb528b1bdf3e7c46bbcabd0ee3585b9dd59c123311cb791d6033c2d07cbeb5?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/02\/SAP-Experience-Center-NY_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/02\/SAP-Experience-Center-NY_FTR.jpeg","height":375,"width":1200},"keywords":["Future of Customer Experience","Future of Retail","Future of Shopping","Retail","Retail Trends","Sustainable Retail"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/06\/data-authentication-in-a-cdp\/","headline":"Real customers, engaged with your brand: Enter data authentication","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/06\/data-authentication-in-a-cdp\/","datePublished":"2022-07-06","dateModified":"2023-10-05","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/06\/data-authentication-in-a-cdp\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/#Person","name":"Chris O'Hara","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/","identifier":635,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Real-customers-engaged-with-brand_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Real-customers-engaged-with-brand_FTR.jpg","height":375,"width":1200},"keywords":["Authentication","Benefits of a CDP","CDM | Customer Data Management","CDP | Customer Data Platform","CDPs for Retail","Consent Data Management","Data Management","Future of Customer Experience","Third-party Cookies","What Is CDP"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/17\/hottest-reads-of-2022\/","headline":"Rawr! Explore our hottest reads of 2022 so far","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/17\/hottest-reads-of-2022\/","datePublished":"2022-06-17","dateModified":"2025-01-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/17\/hottest-reads-of-2022\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/summer-reads-FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/summer-reads-FTR.jpeg","height":375,"width":1200},"keywords":["Future of Customer Experience","Metaverse","Thought Leadership"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","headline":"Metaverse customer experience: A world of new opportunities","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","datePublished":"2022-06-14","dateModified":"2023-06-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/#Person","name":"Geert Leeman","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/","identifier":636,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/CX-in-the-metaverse_1200x375-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/CX-in-the-metaverse_1200x375-1.jpg","height":375,"width":1200},"keywords":["AI In Retail","Customer Experience Trends","Future of Customer Experience","Future of Retail","Metaverse","Omnichannel Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/02\/14\/future-of-advertising\/","headline":"The future of advertising: Tried & tested rules for effective campaigns","url":"https:\/\/www.the-future-of-commerce.com\/2020\/02\/14\/future-of-advertising\/","datePublished":"2020-02-14","dateModified":"2023-03-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/02\/14\/future-of-advertising\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/tracey-wallace\/#Person","name":"Tracey Wallace","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/tracey-wallace\/","identifier":367,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/21377d3250d3cee37a219265f855ca86717424033839661349c4b6845d2250cc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/21377d3250d3cee37a219265f855ca86717424033839661349c4b6845d2250cc?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/02\/future-of-advertising.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/02\/future-of-advertising.jpg","height":375,"width":1200},"keywords":["Advertising","Future of Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/10\/21\/the-future-of-the-c-suite-and-customer-service\/","headline":"Customer service: The crucial skill at the crux of the c-suite","url":"https:\/\/www.the-future-of-commerce.com\/2019\/10\/21\/the-future-of-the-c-suite-and-customer-service\/","datePublished":"2019-10-21","dateModified":"2023-03-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/10\/21\/the-future-of-the-c-suite-and-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/tracey-wallace\/#Person","name":"Tracey Wallace","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/tracey-wallace\/","identifier":367,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/21377d3250d3cee37a219265f855ca86717424033839661349c4b6845d2250cc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/21377d3250d3cee37a219265f855ca86717424033839661349c4b6845d2250cc?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/10\/thumbnail-0105b2a1bfee1ff36cfb8b85206d5c05.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/10\/thumbnail-0105b2a1bfee1ff36cfb8b85206d5c05.jpeg","height":375,"width":1200},"keywords":["Customer Service","Customer Service Trends","Future of Customer Experience","Future of the C-suite"]}],"about":["B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},"Retail Trends, Data, News",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/social-media\/","name":"Social Media","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Social_media","http:\/\/www.wikidata.org\/entity\/Q202833"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}]}