{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/intelligent-cx\/#CollectionPage","headline":"Intelligent CX Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/intelligent-cx\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/23\/why-the-cio-is-the-best-general-contractor-for-your-cx-house\/","headline":"Why the CIO is the best general contractor for your CX house","url":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/23\/why-the-cio-is-the-best-general-contractor-for-your-cx-house\/","datePublished":"2024-09-23","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/09\/23\/why-the-cio-is-the-best-general-contractor-for-your-cx-house\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/#Person","name":"Brent Cohler","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/brent-cohler\/","identifier":708,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1c02ae1cfea07e3d8b231ea24acf12e03678bb86dfac902664d8c111978c7771?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-d77cd78fada4420a16e118e3500a8edb.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-d77cd78fada4420a16e118e3500a8edb.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Chief Information Officer | CIO","Customer Data","Customer Experience | CX","Customer Experience Management","CX","ERP | Enterprise Resource Planning","Intelligent CX"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/22\/nokia-digital-transformation-lessons-in-connected-commerce\/","headline":"Connected Commerce: Lessons from Nokia’s digital transformation","url":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/22\/nokia-digital-transformation-lessons-in-connected-commerce\/","datePublished":"2024-07-22","dateModified":"2025-02-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/07\/22\/nokia-digital-transformation-lessons-in-connected-commerce\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/#Person","name":"Steven Spears","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/steven-spears\/","identifier":599,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/089dcdac71ab38f784ec061bfc52a3153837f30eea5d4cac68eb40be5de4d639?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/07\/Nokia-digital-transformation-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/07\/Nokia-digital-transformation-FTR-2.jpg","height":375,"width":1200},"keywords":["B2B Commerce","B2B E-commerce","Delivery","ERP | Enterprise Resource Planning","Intelligent CX","Order Fulfillment","Order Management","SAP Commerce Cloud","SAP Customers","Telecommunications"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/03\/28\/composable-commerce-technology-ai\/","headline":"How composable commerce technology unlocks the power of AI","url":"https:\/\/www.the-future-of-commerce.com\/2024\/03\/28\/composable-commerce-technology-ai\/","datePublished":"2024-03-28","dateModified":"2024-10-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/03\/28\/composable-commerce-technology-ai\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jesse-creange\/#Person","name":"Jesse Creange","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jesse-creange\/","identifier":808,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/54bf78d37dbf6b3e2432869db18ec9d92f2e791d6f4d9b55c32f5c18b0bb7859?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/54bf78d37dbf6b3e2432869db18ec9d92f2e791d6f4d9b55c32f5c18b0bb7859?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/composable-commerce-technology-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/composable-commerce-technology-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Customer Service","AI In E-commerce","Akeneo","Composable Commerce","Digital Marketing","E-commerce Platforms","ERP | Enterprise Resource Planning","Intelligent CX","PIM | Product Information Management","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/08\/ai-and-cx-opportunity\/","headline":"Optimism and opportunity: Welcome to AI + CX","url":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/08\/ai-and-cx-opportunity\/","datePublished":"2023-11-08","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/11\/08\/ai-and-cx-opportunity\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jeannie-walters\/#Person","name":"Jeannie Walters","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jeannie-walters\/","identifier":350,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/65cb991d4ea0fed85125462b7a935b0afbaff965c0035a713c981a3bff7c81b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/65cb991d4ea0fed85125462b7a935b0afbaff965c0035a713c981a3bff7c81b8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/11\/AI-and-CX_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/11\/AI-and-CX_FTR.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Retail","Customer Data","Customer Trust","Intelligent CX","Personalization","SAP Customer Experience","SAP Customer Experience Live"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/29\/best-examples-of-ai-in-business\/","headline":"Best examples of AI in business: Robots at work","url":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/29\/best-examples-of-ai-in-business\/","datePublished":"2023-08-29","dateModified":"2025-03-27","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/29\/best-examples-of-ai-in-business\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/examples-of-AI-in-business-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/examples-of-AI-in-business-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In E-commerce","AI In Retail","AI In Sales","Generative AI","Intelligent CX","Intelligent Enterprise"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","headline":"AI for customer service: Faster fixes, happier agents","url":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","datePublished":"2023-08-24","dateModified":"2024-07-26","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/08\/24\/ai-for-customer-service-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/#Person","name":"Isabel Mora","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/","identifier":414,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f3173d2afb4dcd55ae1b71931cba0f40ef09f7882e17d6a318329d72d59da1f8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f3173d2afb4dcd55ae1b71931cba0f40ef09f7882e17d6a318329d72d59da1f8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/AI-for-customer-service_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/AI-for-customer-service_FTR.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In Customer Service","Customer Service","Customer Service Trends","Intelligent CX","Intelligent Enterprise"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2023\/06\/14\/dsag-thementage-intelligent-cx-branchen\/","headline":"DSAG-Thementage: Intelligent CX f\u00fcr Branchen","url":"https:\/\/www.the-future-of-commerce.com\/2023\/06\/14\/dsag-thementage-intelligent-cx-branchen\/","datePublished":"2023-06-14","dateModified":"2023-10-18","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2023\/06\/14\/dsag-thementage-intelligent-cx-branchen\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/sven-feurer\/#Person","name":"Sven Feurer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/sven-feurer\/","identifier":756,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e7dae400090d1962d9fe83a116ad9edb23b36865cda0812ec24b2ad640b34c5a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e7dae400090d1962d9fe83a116ad9edb23b36865cda0812ec24b2ad640b34c5a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/04\/EV-adoption_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/04\/EV-adoption_FTR.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","Customer Experience","Intelligent CX"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/deutsch\/customer-experience-deutsch\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Die Zukunft des Handels: Deutsch"]}