In an industry known for tight margins, high customer expectations, and constant disruption, Viva Aerobús—Mexico’s ultra-low-cost airline—is proving that innovation isn’t limited to the high-tech industry.
With roots grounded in efficiency and affordability, Viva Aerobús has always been focused on delivering value to travelers. But behind the scenes, they’ve quietly been transforming their IT infrastructure, setting a new standard for innovation and digital agility in Latin American aviation.
From lean operations to smart innovation
To continue scaling efficiently while improving the customer experience, Viva Aerobús partnered with SAP to modernize its enterprise systems. Their goal? Real-time visibility, faster decision-making, and a more connected operation—from the back office to the runway.
“Our mission is to keep flying affordable, and that starts with smart operations,” says Antonio Obregón, Chief Information Officer at Viva Aerobús.
“SAP has helped us shift from reactive processes to predictive and proactive planning. That’s a game-changer.”
By adopting RISE with S/4 HANA Private Edition, Viva Aerobús streamlined its core financial and operational processes, reducing manual effort and freeing up teams to focus on strategic initiatives.
Integrating SAP Analytics Cloud also gave leadership unprecedented access to live insights for better forecasting and scenario planning.
“That visibility is critical in aviation, where every minute and every dollar count. The support from the SAP Enterprise Cloud Services team gives us confidence—not only by ensuring we operate on a stable and secure platform, but also through seamless, proactive support that allows our business to run without disruption,” says Enrique Trujillo, Viva Aerobús Corporate Platforms IT Director.
Beyond the hype: Real cloud success stories with real customer outcomes. Read them HERE.
Building for the future
Viva Aerobús embraced SAP’s broader business technology platform to enhance its digital capabilities, including:
- Automating procurement and supply chain processes to reduce turnaround time on critical aircraft components for maintenance
- Improving compliance and reporting through centralized, auditable systems to satisfy the industry’s high standards
- Enhancing both frontline and back-office employee experience with self-service HR tools and role-based dashboards
This cloud-first approach increased the company’s flexibility and scalability, and also supported Viva Aerobús’s sustainability goals, helping reduce paper usage and optimize fuel management through smarter logistics and planning.
“We’re not just investing in tech for tech’s sake,” says Obregón. “Every innovation must deliver measurable impact—whether that’s reducing delays, cutting costs, or improving the passenger journey.”
A case study in cost-conscious innovation
Viva Aerobús shows that with the right technology partners, strong leadership, and a clear vision, even cost-conscious companies can drive meaningful transformation.
As the airline continues to grow and expand its routes, its digital core—powered by RISE with SAP—will help it respond quickly and strategically to changing market conditions, passenger needs, and operational challenges.
“This journey is about building a smarter airline—not just for today, but for the future,” Obregón says. “We’re setting the foundation for the next decade of growth.”
In an era when travelers demand more speed, personalization, and reliability, Viva Aerobús is ready to deliver—thanks to an IT strategy built for altitude.